Contact us

At The Ornament Story, we’re here to help! Whether you have a question about your order, need assistance with personalization, or want to create something completely custom, our team is just a message away.

Get in Touch

Email:
📩 theornamentstory.co@gmail.com

We reply within 24 business hours.

Phone / WhatsApp:
📞 +91 7049749063
Available Monday to Saturday during support hours.

Customer Support Hours

Monday – Friday: 9:30 AM – 6:30 PM IST
Saturday: 10:00 AM – 8:00 PM IST
Sunday: Closed

Send Us a Message

You can reach out for:

Order-related questions

Custom apparel or personalization requests

Bulk or corporate orders

Shipping & delivery inquiries

Return or exchange questions

Any other support you need

Please include your order number if your message is about an existing purchase.

Attachments

If you’d like us to review a design idea or reference photo, feel free to attach:

JPG, PNG images

PDF files
(Max file size: 8MB)

Your experience matters to us. Whether it’s a simple question or a detailed custom request, we’ll make sure you’re supported every step of the way.